As you may have heard lately, PayPal is currently going through the process of closing down any accounts that have anything to do with vaping/vape related sales/payments for e-cigarettes.
We have had our PayPal account closed down and the funds still inside seized for 180 days due to us breaking PayPal "terms of service"
What this basically means is that PayPal no longer wants to associate themselves with vape shops/vape related businesses or online vape stores. We have had a business account with PayPal for the entire time we have been in business and have never had many issues.
The most worrying thing is that PayPal can just seize any funds inside account and close it without much notice.
Luckily for us there was not much inside our PayPal account but we have read a few horror stories online of businesses with literally THOUSANDS of pounds worth of funds and PayPal have simply seized them for 180 days.
The good news for our customers is that we have now added a new and secure payment method via our in-store card processing company, SumUp.
You will not see much of a difference when it comes to completing an order on the website and you can still have faith that the service is just as secure and all of your details are still encrypted and we never see any of the details.
On the off chance that you require a refund or exchange, the process is still the same as PayPal only this time the funds will clear back to the card directly that you used to complete your order and not return to a PayPal account. This in our opinion is better as sometimes PayPal drag their heels and you are left at the mercy of their systems to receive any funds back.
There have certainly been many hurdles thrown our way during this year with lockdowns 1 & now 2. It looks like we are coming to the end of another tunnel and can reopen fully for trading at the physical store from December 3rd.
Keep checking back on this blog for more updates!